infoScoop for Google Apps SLA

During the term of the Agreement (the “Agreement”) upon the Terms & Conditions of infoScoop for Google Apps (http://www.infoscoop4g.com/terms_of_use.en.html), UNIRITA shall ensure the infoScoop for Google Apps service web interface will be operational and available to Customer at least 99.5% of the time in any calendar month (the “infoScoop 4G SLA”). If UNIRITA does not meet the infoScoop 4G SLA, and if Customer meets its obligations under this infoScoop 4G SLA, Customer will be eligible to receive the Service Credits described below. This infoScoop 4G SLA states Customer’s sole and executive remedy for any failure by UNIRITA to meet the infoScoop 4G SLA.

Premise

infoScoop for Google Apps linkes various systems including Google Apps. infoScoop furnishes portal functions in order to use them easily. Since the infoScoop for Google Apps can use various systems by unique UI as much as possible, which causes Customer may misunderstand that other system failures are caused by infoScoop for Google Apps, however, UNIRITA does not warrant other susyem’s availability.

Definition

The following definitions shall apply to the infoScoop for Google Apps.

(1) ”Downtime”

means the status that Customer can not entirely use infoScoop for Google Apps. Services of Google Apps that are used by the infoScoop is out of scope, and the maintenance time of the infoScoop for Google Apps is out of scope as well.

(2) “Maintenance”

means the operation that UNIRITA will conduct the maintenance service for the infoScoop for Google Apps after the notification to Customer in written notice. Please refer to the Support Policy(http://www.infoscoop4g.com/index.en.html#support).

(3) “Monthly Availability”

means the number that total number of the time in a calendar month minus the number of the time of Downtime suffered in calendar month, divided by the total number of the time in a calendar month.

(4) “Service”

means the infoScoop for Google Apps Professional Edition that the infoScoop 4G shall provide under this Agreement. In addition, the infoScoop for Google Apps Free Edition is out of scope.

(5) “Service Credits”

means following:
Monthly Availability Days of Service added to the end of the Service term at no charge to Customer who are in Agreement basis. Ratio of the number of users added to the next month at no charge to Customer who are executed by PayPal Reference Transaction.
<99.5% - >=95.0% 7 5%
<95.0% 15 10%
Round down the figures after the decimal fractions by caluculation.

Customer Must Request Service Credit

In order to receive any of the Service Credits described above, Customer must notify UNIRITA within thirty days from the time Customer becomes eligible to receive a Service Credit. Failure to comply with this requirement will forfeit Customer's right to receive a Service Credit.

Maximum Service Credit

The aggregate maximum number of Service Credits to be issued by UNIRITA to Customer for all Downtime that occurs in a single calendar month shall not exceed fifteen days of Service added to the end of Customer's term for the Service (or the 10% that the maximum ratio of the number of users added to the next month to Customer who are executed by PayPal Reference Transaction). Service Credits may not be exchanged for, or converted to, monetary amounts.

infoScoop 4G SLA Exclusions

The infoScoop 4G SLA does not apply to any services linking to the infoScoop 4G and API etc. or any performance issues: (i) caused by factors described in the "Force Majeure" section of the Agreement; or (ii) that resulted from Customer's equipment or third party equipment, or both (not within the primary control of UNIRITA).


EOD


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